Rental Policies

Customer Service: We’re here to provide the best service possible. If you have any questions, please call us directly at (310)
837-7209 or Email us: at ([email protected]). Call us for a free quote. Quotes are valid for 72 hours unless
otherwise noted. If you will like us to inspect the site for measurements, there is a Walk-Through Fee.
Pickup in Store: We will require a cash or credit card deposit for any equipment picked up at our shop. (Cash deposits are
reimbursed after the return of the rented equipment). Also, customers are responsible for p/u and drop-off from the shop (Loading
& Unloading). While staff members are available to assist on-site, it is the customer’s responsibility to load and unload the
equipment from their vehicle. (We also have a late fee for returning equipment late)
Safe Shopping: Shopping with Parlani Party Rentals, your payment and personal information are always safe — guaranteed. Our
Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce
transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be
read over the internet.
Purchase of Equipment (Not Rented): All sales are final on equipment purchases, with no refund or exchange. Cancellation on
special order once is placed will be 100% charged by Parlani Party Rentals. No exceptions. (no warranty on purchase equipment).
Reservations: Credit Card information is required to reserve equipment, and payment arrangements are required to be paid in
full by 24 hours before delivery. All changes must be made by 12:00 noon the day before delivery to avoid any charges. We ask
for a 50% deposit to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the
day you requested. In so much as we will turn other people away to accommodate your reservation, cancellations can result in
forfeiture of your deposit. Please be sure of your plans before making reservations.
Delivery: (For deliveries outside our local delivery area, the fee will vary.)
There is an additional fee for a second attempt on Delivery or P/U (ask our representative)
Specific Delivery and Pick-Up Times can be done for an additional Charge (ask our representative)
We will do our best to accommodate deliveries at specific times of day (Additional charges apply).
Delivery is based on the time and location of your event, with standard delivery consisting of our regular business hours. All
deliveries will be made at street level unless prior arrangements are made (charges may vary) and are subject to reasonable access
to the area without damaging the client’s property, or jeopardizing the safety of our delivery personnel.
Also, the client is advised to have a representative on-site to verify and sign for the equipment upon delivery and pickup to verify
the equipment count, as clients assume all liability for missing or damaged equipment.
Set-Up & Breakdown: Arrangements must be made in advance for setup and breakdown service at an additional cost.
Glassware & China: All glassware, silverware, china, and food service items must be well rinsed (food free/liquid-free except
water) and repacked in our boxes provided at the time of drop off. (A 30% fee will be assessed if returned dirty).
Excess Dirt & Grime: An “excess dirt or grime” charge of 30% will be assessed on all equipment returned with excess, but not
limited to: Dirt, Sand, Liquid, Stains, etc. All equipment will be assessed to determine if this charge is applicable.
Loss or Damage: Replacement fees are made for missing, damaged, or broken items. Moist or wet linens should not be bundled
or bagged. Please lay open until completely dry, for mildew stains cannot be removed. Be sure equipment is secured when not in
use and protected from the weather. The client is responsible for any equipment damage caused by sprinklers, rain, or other circumstances.

Cancellations: Cancellations can be made up to 48 hours prior to delivery at no charge; cancellations within the final 24 hours
may be subject to a cancellation fee of 50% of the total order, and cancellations on the day of delivery will be subject to 100% of
the total order. Partial items that are canceled on the delivery day will be charged 100% of the cost.
Weather Cancellations: All orders that are canceled by “unfortunate” weather will be charged 50% (If canceled the day before)
and 100% (if canceled the day of). Unless our personnel is unable to work in the weather conditions, all orders canceled due to
“bad weather” will adhere to this policy.
Dance Floor and Other Flooring Rentals: Please be advised to keep the area where the dance floor and/or other flooring
equipment are set to be placed clean and dry for at least 3 days prior to delivery and to keep dry for the entirety of the time of the
rental equipment. This includes, but is not limited to, turning off all water sprinklers and/or other liquid propellants. Also, any
other harsh liquids or products are to be avoided from being used on top or near the rental of the equipment to avoid any damage
or noticeable staining of the equipment. Failure to do so can result in damage to the equipment thus customer will be responsible
for replacing all damaged parts/entirety of the equipment at the purchase value that it is set at the time of rental.

Stages and Platform Rentals: Please be advised to keep the area where the Stages and/or Platforms are set to be placed clean and dry for at least 3 days prior to delivery and to keep dry for the entirety of the time of the rental equipment. This includes, but
is not limited to, turning off all water sprinklers and/or other liquid propellants. Also, any other harsh liquids or products are to be
avoided from being used on top or near the rental of the equipment to avoid any damage or noticeable staining of the equipment.
Failure to do so can result in damage to the equipment thus customer will be responsible for replacing all damaged parts/entirety
of the equipment at the purchase value that is set at the time of rental.
Parlani Party Rentals is not responsible for any damages caused by equipment on hardwood, tile, or other types of floors.
Parlani Party Rental & Supplies shall not be responsible for damage or personal injuries that occur while the equipment is in the
renter’s possession. Thus, the renter accepts the equipment “As-Is.” Prices and delivery fees are subject to change without
notice.